CANCELLATION & REFUND POLICY

To request a cancellation or modification of your order, please contact us via Call/WhatsApp at +91 9667993225 or email us at support@amdigital.in.

Order modifications (product or address changes) can be requested after placing the order by contacting us on the above details. There is no need to cancel the order for modifications.

1. Cancellation Request Before Shipment

● Orders can be cancelled only if they have not yet been shipped/dispatched.

● A refund will be initiated after deducting a nominal charge of 3% of the product/order value.

● Refunds will be processed within 24–48 hours of receiving the cancellation request.

2. Cancellation Request After Shipment but Before Delivery

● If the order has already been shipped but not delivered, cancellation will be treated as a return to origin.

● A refund will be initiated after the product is received back by us.

● Deductions will include:

○ 3% of the product/order value , and

○ Courier charges for both sides of transit (forward and return).

● Refunds will be processed within 24–48 hours of receiving the returned product.

Payment-Specific Refund Terms

● Prepaid Orders:

○ Payment gateway charges and two-way logistics charges will be deducted, wherever applicable.

●  COD Orders:

○  Any COD advance amount is non-refundable.

RETURN / REFUND POLICY

General Policy

● No returns are accepted once goods are sold , except in cases of incorrect, damaged, or defective products.

● Refunds are permitted only if the order has not been shipped/dispatched or in approved exceptional cases as defined below.

● All return or replacement requests must be raised by contacting us with proper proof (images/videos).

1. Incorrect Product Received

● If you receive an incorrect product, we will arrange a reverse pickup and issue a replacement once the returned product is received.

● Reverse pickup will be arranged only if the product is in sealed condition.

● If the wrong product or any item/component is missing, the return request will remain on hold until all correct and missing items are received.

2. Damaged or Defective Product

● In case of a damaged or defective product, you must contact us with clear images/videos as proof.

● Upon verification, a replacement will be arranged.

● Refunds will be considered only if replacement is not feasible.

3. Incorrect Product Ordered by Customer

● If an incorrect product was ordered by the customer, prior approval from our support team is mandatory.

● Opened or used products are not eligible for return or replacement.

● If approved:

○ The customer may opt for a replacement (courier charges to be borne by the customer), or

○ A refund will be processed after deducting:

■ 3% of the product/order value , and

■ One-side courier charges .

4. Missed Pickup Attempts

● Our logistics partner will attempt pickup up to three (3) times.

● If the customer is unreachable during these attempts, the pickup request will be automatically closed.

● To reopen the request, the customer must contact us with:

○ Contact details

○ Order ID

○ Description of the issue

○ Product images

● In such cases, the customer must re-ship the product to our registered office at their own risk.

● Any damage during self-shipping will make the product ineligible for return or replacement.

Refund Processing

● Refunds are initiated only after the returned product is received and verified at our warehouse for:

○ Missing items

○ Physical damage

○ Seal condition

● Once approved, refunds are processed, and the amount may take 5–7 working days to reflect in your bank account.

Important Notes

● Products must be returned in original packaging, with the company seal intact.

● Returns must include all components, accessories, complimentary gifts, and bundled items.

● Returns can be initiated at an item level for orders containing multiple items.

● Product images on the website are indicative only.

We reserve the right to supply a product of equal or higher value in case of non-availability.

No refund or re-delivery claims will be entertained in such cases.